Refund Policy

Refund Policy

Last Updated: [24/11/24]

At NextGenTech, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help! Please review our refund policy below:

Eligibility for Refunds

We accept refund requests under the following conditions:

• The product is defective or damaged upon arrival.
• The product does not match the description provided on our website.
• The request is submitted within 30 days of receiving the product.

Non-Refundable Items

The following items are not eligible for refunds:

• Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
• Products that have been used, altered, or show signs of wear.
• Digital downloads or gift cards.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our Customer Support team via email at the contact page within 30 days of receiving your order.
2. Provide the following information:
   • Order number
   • Proof of purchase
   • Description and photo(s) of the issue

Our team will review your request and respond within 48 hours.

Refund Process

• Once your refund is approved, we will process it back to your original payment method.
• Refunds may take 5–10 business days to appear, depending on your payment provider.
• If a product return is required, we will provide instructions on how to send it back to us. Please note that return shipping costs are the responsibility of the customer unless the issue was due to our error.

Exchanges

If you prefer, we can replace defective or damaged items instead of issuing a refund. Please indicate your preference when contacting us.

Late or Missing Refunds

If you haven’t received your refund after the stated time, please:

1. Check with your bank or payment provider as processing times may vary.
2. Contact us via email at the contact page

Need Help?

For any questions or concerns, feel free to reach out to our Customer Support team on the contact page. We’re here to assist you!